Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Mlhunt98
Level 7

Payment coming out of my account twice.

Hulu is coming out of my bank account twice. I only have one Hulu account. I don’t want to cancel my Hulu account, just don’t want to pay for it twice. There is literally no way to get ahold of a representative.. how do I talk to someone?! 

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renojim
Community Streaming Expert

Re: Payment coming out of my account twice.

You can't talk to anyone; you can only use https://support.roku.com/contactus .  Do you have more than one Roku?  Could they be linked to separate Roku accounts?  Check the email address(es) shown under Settings->System->About.  It's also possible to subscribe directly through Hulu as well as through Roku.

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