Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Payment Method on a Public Device

I added a free trial channel on a Roku TV in an Airbnb.  Somehow my credit card ended up on the TV as a payment method and I can't remove it!

I don't want my credit listed as a payment method on a public TV!!!!!  

Roku, if you make it possible to add a payment method on somebody else's Roku you also must let me remove it!

When I signed up for the trial it asked for my Roku account credentials so I don't think it is tied to their account, but I am not sure.  But just to be safe I deleted all my subscriptions, cancelled my payment method (same credit card), and added a PIN in my online account.

Why is it still showing as a payment method on the hosts TV?  I have lost trust in ROKU and am less likely to choose your product in future TV purchases.  

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Level 21

Re: Payment Method on a Public Device

The Airbnb should have enabled Guest Mode. That way when the guest leaves they can turn Guest Mode off and erase anything the guest entered. I'm not certain it can be removed without a factory reset of the device. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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