Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
richjanz
Level 7

Paying for Britbox using Roku

Jump to solution

I am currently paying for Britbox on Britbox's web site. Is there a way to pay for it through my Roku. It would be more convenient to pay for my subscriptions from one place. Also how would I change that?

0 Kudos
2 Solutions

Accepted Solutions
renojim
Community Streaming Expert

Re: Paying for Britbox using Roku

Jump to solution

@richjanz, this answer comes with a disclaimer because I don't have or use the Britbox channel, but I can tell how things work in general.

When you install a channel/app that requires a subscription it will generally ask you to sign in or sign up/subscribe the first time you launch the channel.  If you "sign in", you're using the subscription you've established with the provider.  If you "sign up/subscribe" you're paying through Roku.  Maybe you remember how it went the first time you launched the channel?

If you "sign in", the channel should provide you with a way to sign out.  See if you can find that option lurking somewhere in the menu or options.  You can try signing out, exiting the channel, and then launching it again to see what happens.  You should be able to sign in again just as you did the first time you used the channel.

You would have to cancel your subscription with Britbox, which likely doesn't provide a prorated refund for any unused portion, and then subscribe through Roku.  Keep in mind that Britbox will know nothing of your Roku subscription so you will be dealing with Roku if there's any issues.

One important note:  Any subscription you pay through Roku will only be available on a Roku device, so if you're using your Britbox subscription via an app on any other platform you should stick with what you have.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
StreamerUser
Community Streaming Expert

Re: Paying for Britbox using Roku

Jump to solution

Another consideration in addition to what @renojim mentioned when factoring "convenience":  if you subscribe to BritBox through Roku and ever have trouble with the Britbox app and need to remove it to reinstall it, you wont be able to remove it unless and until you cancel your Roku-based BritBox subscription.

Considering the routine number of problems popular apps have (especially after app or firmware updates) that require removal and reinstallation of the app, you might consider that "inconvenient" to have to cancel your subscription in order to simply reinstall the app, and then re-subscribe to the service again.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
2 Replies
renojim
Community Streaming Expert

Re: Paying for Britbox using Roku

Jump to solution

@richjanz, this answer comes with a disclaimer because I don't have or use the Britbox channel, but I can tell how things work in general.

When you install a channel/app that requires a subscription it will generally ask you to sign in or sign up/subscribe the first time you launch the channel.  If you "sign in", you're using the subscription you've established with the provider.  If you "sign up/subscribe" you're paying through Roku.  Maybe you remember how it went the first time you launched the channel?

If you "sign in", the channel should provide you with a way to sign out.  See if you can find that option lurking somewhere in the menu or options.  You can try signing out, exiting the channel, and then launching it again to see what happens.  You should be able to sign in again just as you did the first time you used the channel.

You would have to cancel your subscription with Britbox, which likely doesn't provide a prorated refund for any unused portion, and then subscribe through Roku.  Keep in mind that Britbox will know nothing of your Roku subscription so you will be dealing with Roku if there's any issues.

One important note:  Any subscription you pay through Roku will only be available on a Roku device, so if you're using your Britbox subscription via an app on any other platform you should stick with what you have.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
StreamerUser
Community Streaming Expert

Re: Paying for Britbox using Roku

Jump to solution

Another consideration in addition to what @renojim mentioned when factoring "convenience":  if you subscribe to BritBox through Roku and ever have trouble with the Britbox app and need to remove it to reinstall it, you wont be able to remove it unless and until you cancel your Roku-based BritBox subscription.

Considering the routine number of problems popular apps have (especially after app or firmware updates) that require removal and reinstallation of the app, you might consider that "inconvenient" to have to cancel your subscription in order to simply reinstall the app, and then re-subscribe to the service again.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos