Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Isleview
Level 7

Paramount + on roku Does not recognize my email and password on one of my Roku devices

My Paramount plus on Roku is asking me to sign in again on one of my devices not the other but it does not recognize my email and password to sign in Even though I successfully updated to a new email and password for billing. 
Showtime works fine on both TVs

Please help Roku Has no live customer service

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2 Replies
Isleview
Level 7

Re: Paramount + on roku Does not recognize my email and password on one of my Roku devices

How do you change your email address on a Roku account to sign in to Paramount plus  when you have no access to the old email address??

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Strega
Level 12

Re: Paramount + on roku Does not recognize my email and password on one of my Roku devices

As long as you know the password, you should still be able to login to Roku and set your email address to the current one.

 

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