Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Broman3222
Level 7
‎04-10-2020 05:27 PM

Package did not come

My mother made an order delivery was supposed to be today we did not receive it. She says it was delivered to my door but we have been here all day nobody as came we check mailbox it wasn't there it ither. I am not sure where my new Roku is and do not have the tracking number but I have all the other information. I really need somebody to look into this I am worried.

0 Kudos
Reply
1 Reply
RokuDanny-R
Roku Employee
Roku Employee
‎04-17-2020 02:38 PM

Re: Package did not come

@Broman3222 

Thanks for the information.

When the order was placed, did it come with a tracking number?

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply