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Victorialynn
Level 7

PUREFLIX A Disaster

I recently contacted PureFlix because when I sign into my account it tells me I don't have a subscription, when I literally just purchased my subscription on the 19th of March through Roku, which apparently you can't do. So now I would like to know why since I made this subscription purchase through Roku its telling me I don't have a subscription when it was working fine this past weekend. PureFlix is telling me to contact Roku because they don't see an active subscription, but they can see I subscribed through Roku.....

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1 Reply
MaryFranco
Roku Employee
Roku Employee

Re: PUREFLIX A Disaster

Hi @Victorialynn,

We appreciate your post.

Can you please provide more information about the issue you are experiencing? Are you accessing the standalone channel or through The Roku channel? Have you try removing the channel, rebooting the Roku device, and adding back the channel. Sign back into the channel and making sure that you are using the correct login credentials?

With more information, we will be able to assist you further.

Thanks,

Mary

 

 

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