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Jodilynn21
Level 8

PLEASE HELP LIVE PERSON

Apparently you can not reach a live person(awesome!)  it says I have no charges on my account .  However they billed me for Warner media!?!? And caused my account to go in the negative!!? Real cool. If someone could PLEASE HELP I need gas to even get to work tomorrow... I think it’s ridiculous you can’t call and get some type of support. PLEASE HELP I DID NOT MAKE THIS CHARGE I changed passwords since this occurred... how can I get my money back and this off my bill!?

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RokuMary-F
Roku Employee
Roku Employee

Re: PLEASE HELP LIVE PERSON

Hi @Jodilynn21,

We appreciate your post.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

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