Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

PIN won't work

My pin was set in my account when I activated but it wont work when adding free channels.

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3 Replies
Level 20

Re: PIN won't work

By "it won't work" do you mean the pin you are entering is not accepted, or do you mean a pin is not being requested?

If you log into your account at and go to "my account" you can reset your pin and also make your choice of when it will be required.
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Level 7

Re: PIN won't work

It says the pin in invalid on the feature free app even though I reset it on my account.  Do you have any advice on how to get the pin the work?

Level 7

Re: PIN won't work

I’m also having the same issue here. I’m trying to access roku channel and I have already reset my pin. It just says “invalid PIN” which in case it is not. Google says to perform a factory reset?? So I would suggest that. If you have or plan to try that, please let me know if it works. Or if you have already fixed your pin, could you tell me how?

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