Thanks for the inquiry.
Can you please clarify the issue you are experiencing? Have you tried resetting your PIN?
With more information we will be able to assist you further.
Thanks for the update.
If you are still experiencing issues with your PIN, you will need to contact our Support team for further assistance with your account. Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.