Accounts, Billing, & Orders

[Saradlt]

It DOES NOT resolve the issue

[Saradlt]

The ONLY thing that worked for me, was signing up at Disney plus! Came right on!!

[boogernose]

Yes get on the web go to the the applicable site and do whatever.

[Richardq]

I change my Pin and my email still didn't work. Any idea ?

[Beduell]

I have reset my pin and I am trying to add the channel Disney+ and it will not except my four digit pin. How can I set a pan and add a channel if resetting is not working for me?

[post merged with already existing thread]

[RokuTannerD · Accepted solution]

Hi there, 

Thanks for reaching out. If you are still encountering an issue with your PIN, there are a couple things to note, and steps to try: 

- Ensure you are being prompted for your Roku account PIN and not a Disney+ related PIN. If you are being prompted for a PIN related to Disney+, resetting your Roku account PIN will not resolve this issue. 

- If you are attempting to enter your PIN, and this is not being accepted, try resetting your PIN by logging into your Roku account at https://my.roku.com/account. Then, try entering your PIN again.

- If you update your PIN in your Roku account online, and it is still not being accepted, it's possible that your device is linked to a different Roku account. On your Roku, go to Settings>System>About and review the email address that is listed. If it does not match the account you are logging into online, this would explain why PIN changes aren't having any effect. You can either log into that account online and update your PIN, or you can perform a factory reset on your device by visiting Settings>System>Advanced system settings>Factory reset and then link the device to the Roku account you are trying to use. This should resolve the PIN issue. (Note: Be sure to review any active subscriptions you may have on a Roku account before linking your device to a different Roku account, to avoid any duplicate billing issues.) 

Thanks,

Tanner

[JennDe]

I am also having the same problem.. i have changed my pin several time checked off pin not needed for purchase,, and still nothing

[JennDe]

I tried using 1234 and it still says invalid pin

[Auntie]

I have tried that and still not working 

[RokuDanny-R]

@Auntie 

Thanks for the inquiry.

Please try logging into your account at my.roku.com and updating your PIN. See more here: https://support.roku.com/article/220128567-how-do-i-create-or-update-the-pin-for-my-roku-account-

If the issue is still not resolved, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny