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Level 7

PIN not working

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When trying to download Disney+ it keeps telling me my PIN is invalid. I have updated my PIN on website like 4 times and still says invalid. Turned Roku off and back on and still doesn’t work.
2 Solutions

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Level 19

Re: PIN not working

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Thanks for reaching out. 

Please try logging into your account at my.roku.com and updating your PIN. See more here: https://support.roku.com/article/220128567-how-do-i-create-or-update-the-pin-for-my-roku-account-

That should resolve the issue. 

 

Thanks,

Tanner

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Level 19

Re: PIN not working

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Hi there, 

Thanks for reaching out. If you are still encountering an issue with your PIN, there are a couple things to note, and steps to try: 

- Ensure you are being prompted for your Roku account PIN and not a Disney+ related PIN. If you are being prompted for a PIN related to Disney+, resetting your Roku account PIN will not resolve this issue. 

- If you are attempting to enter your PIN, and this is not being accepted, try resetting your PIN by logging into your Roku account at https://my.roku.com/account. Then, try entering your PIN again.

- If you update your PIN in your Roku account online, and it is still not being accepted, it's possible that your device is linked to a different Roku account. On your Roku, go to Settings>System>About and review the email address that is listed. If it does not match the account you are logging into online, this would explain why PIN changes aren't having any effect. You can either log into that account online and update your PIN, or you can perform a factory reset on your device by visiting Settings>System>Advanced system settings>Factory reset and then link the device to the Roku account you are trying to use. This should resolve the PIN issue. (Note: Be sure to review any active subscriptions you may have on a Roku account before linking your device to a different Roku account, to avoid any duplicate billing issues.) 

 

Thanks,

Tanner

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69 Replies
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Level 19

Re: PIN not working

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Thanks for reaching out. 

Please try logging into your account at my.roku.com and updating your PIN. See more here: https://support.roku.com/article/220128567-how-do-i-create-or-update-the-pin-for-my-roku-account-

That should resolve the issue. 

 

Thanks,

Tanner

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Level 7

Invalid pin

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Danny how do I contact you? I’ve changed my pin and it still keeps telling me it’s an invalid pin when I’m trying to set up Disney Plus

[post merged with already existing thread and title changed to denote issue]

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Level 7

Re: PIN not working

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I am also having the same issue. I've updated my PIN and changed the settings so that I no longer need to type in a PIN, but it's still asking me to. I changed settings once again, but my PIN still won't work and it's saying it's invalid.
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Level 8

Re: PIN not working

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I’ve tried everything to add the Disney Plus channel. I’ve updated my PIN and even set it so I don’t need a PIN to add channels or make purchases. I’m still getting the Invaild PIN code error message. HELP!
Level 17

Re: PIN not working

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What happens when you try to add it from HERE. 

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: PIN not working

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It shows that the channel is installed but that I need to sign onto the stick. It’s confusing because I’m already signed in and when I try to sign in on the stick it says my email address is incorrect but it isn’t
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Level 7

Re: PIN not working

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Did that work for you cause I have changed my pin 5 times and still won't let me
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Level 19

Re: PIN not working

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Thanks for keeping up posted with your experiences. Have you contacted Disney+ support yet to report the issue and see what help they can provide? 

They should be able to help assist with authentication issues that you are seeing inside their channel. If you're still running into trouble, please take a picture of the PIN entry screen on your TV and reply here to show us what you are seeing. 

We can try to advise further from there. 

 

Thanks,

Tanner

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Level 8

Re: PIN not working

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I had this same thing happen! I tried typing 1234 for my pin and it let me in! Try it out for yourself Smiley Happy