Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Overcharged for Showtime subscription

I recently purchased a Showtime subscription. It was supposed to be $3.99 for 3 months. My PayPal account was charged $10.89. Why didn't I receive the discounted price?

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Re: Overcharged for Showtime subscription

Hi @j6aybee9, thank you for reaching out to us about this! We see you signed up for our promotion but were charged a different amount. To look into this and dig into why you might have received a different amount, we will be messaging you directly here on The Roku Community. Please keep an eye out for our message in your inbox and we'll continue to assist from there. 

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