Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Over charge

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I been over charge 99.99 before the year end ..and they charging monthly payments too they not suppose to do that ????

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Roku Employee
Roku Employee

Re: Over charge

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@Regil73 

Thanks for the post.

Did you previously have an annual subscription or free trial? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend that you log into your Roku account online at my.rok.com and click Manage Your Subscriptions to see a list of active Roku subscriptions you have at this time.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 19

Re: Over charge

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Sounds like you've been scammed by someone other than Roku.  Did you call someone to get your player linked initially?

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Roku Employee
Roku Employee

Re: Over charge

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@Regil73 

Thanks for the post.

Did you previously have an annual subscription or free trial? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend that you log into your Roku account online at my.rok.com and click Manage Your Subscriptions to see a list of active Roku subscriptions you have at this time.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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