Accounts, Billing, & Orders

[TamaraS]

Hello, How long is the current delay in fulfilling and shipping orders?

[RokuDanny-R · Accepted solution]

@TamaraS 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[gcoudret]

I just received an email stating an order I had made today that I did NOT make:

Order number

Order date

Total price

Status

802017829

10/17/2021

$26.36
how do I stop this before it’s taken out off my card?!?!?!

[personal information]

[RokuKariza-D]

Hey @gcoudret

Thanks for the post.

For order-related concerns, please check @RokuDanny-R's post above. 

All the best,
Kariza