Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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TamaraS
Level 9

Orders & Shipping Products

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Hello, How long is the current delay in fulfilling and shipping orders?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Orders & Shipping Products

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@TamaraS 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Orders & Shipping Products

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@TamaraS 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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gcoudret
Level 7

Re: Orders & Shipping Products

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I just received an email stating an order I had made today that I did NOT make:

Order number

Order date

Total price

Status

 

802017829

10/17/2021

$26.36
how do I stop this before it’s taken out off my card?!?!?!

[personal information]

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RokuKariza-D
Roku Employee
Roku Employee

Re: Orders & Shipping Products

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Hey @gcoudret

Thanks for the post.

For order-related concerns, please check @RokuDanny-R's post above. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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