I ordered the Roku® Enhanced Voice Remote - RC506 on March 12, 2021. On march 16th 2021 I received the WRONG remote. You sent me the most basic remote you have. I went to support and they are confused and think I want to return for warranty replacement.
All i want is the remote I paid 29.99+ tax for. Why can't we talk to someone even in chat?
One of the Roku employees will likely be by to respond soon, maybe @RokuDanny-R
In the meantime, make sure you have your receipts (emails?) of the purchase. You might want to export them as PDF in case you need to supply them to @RokuDanny-R
You may also want to take a photo of the device received, plus any paperwork that came in the package. Pull the batteries out and get a photo of the model number that's stamped in the battery compartment.
I suspect @RokuDanny-R (or whoever from Roku responds) will be able to get it straight.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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I am hoping someone can help me. Support was completely confused and acting like I wanted to exchange a faulty device and that is not even close to what I posted in my message to them. They have still not commented on my reply to them. I can copy and paste the comments from both of us if you want.
All I want is the remote that i paid for. I will.gladly send back the one they I was sent on your postage since it was not my error. Please tell me what you need to get this done.