Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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dnwiiggins
Level 8

Re: Ordered a ROKU, no confirmation nor info on my account

Same thing happened to me. Roku is awful

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RokuDanny-R
Roku Employee
Roku Employee

Re: Ordered a ROKU, no confirmation nor info on my account

@dngwiiggins

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Questions about returning my Roku device or managing my order' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rachel4
Level 7

Re: Ordered a ROKU, no confirmation nor info on my account

Same thing happened to me, I couldn’t find the email confirmation anywhere so figured I’d forgotten to order and ordered another. Went to check my statement, turns out I DID order and now have two on the way. First one I don’t have confirmation number for, but have the credit card charge. I’ll be flagging as fraud if I don’t hear back from their customer service by EOD tomorrow. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Ordered a ROKU, no confirmation nor info on my account

Hi @Rachel4,

Welcome to the Roku Community!

In this case, I'd recommend reaching out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Keep us posted.

Regards,
Mary

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Rachel4
Level 7

Re: Ordered a ROKU, no confirmation nor info on my account

Thanks. It has been 24 hours since I reached out to customer service with no reply.

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