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Order lost?

Ordered a new soundbar. Paid for overnight shipping. Status stayed at "processing" for over 24 hours. Confermation email states 2 day shipping. Order number on roku site shows overnight shipping. Today the same order number brings up nothing on the site, but roku has my money. Any chance I will get my product, or has my money been stolen?

Roku Smart Soundbar  

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2 Replies
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Re: Order lost?

Update: no community response, no response at customer service number, no response to email sent to customer service, and my order still says "processing" even though they took my money yesterday. 

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Roku Employee
Roku Employee

Re: Order lost?

@Rubiconmaster 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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