Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Starkie
Level 7

Order Canceled Without Explanation

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My order placed on 11/26 was canceled without any explanation.  I simply received an email saying the order was cancelled when I was expecting a shipment date.

There are no issues with my payment type.

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Starkie
Level 7

Re: Order Canceled Without Explanation

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No explanation was given.  Only that I try to place the order again and make sure I enter all the credit card information correctly. It's been over 48 hours so I will just order it from Amazon.  Roku did refund my credit card but I will not order directly from Roku again.

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Starkie
Level 7

Re: Order Canceled Without Explanation

Jump to solution

No explanation was given.  Only that I try to place the order again and make sure I enter all the credit card information correctly. It's been over 48 hours so I will just order it from Amazon.  Roku did refund my credit card but I will not order directly from Roku again.

View solution in original post

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