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Q2
Level 7

Old email

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I can't access the old email on my player, and can't get customer support here to regain access to my account, please help

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RokuDanny-R
Roku Employee
Roku Employee

Re: Old email

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@Q2 

Thanks for the post.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 Replies
makaiguy
Level 21

Re: Old email

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If you know your Roku password you can still log into your Roku account with your old email address -- it's just being used as a login name at that point so it doesn't matter if it's an active address.

The lost password reset function, though, will only send to the email address on record.

If you manage to log in, you can change your email address in the Account information section.  This will update both your account login name and the account name shown via Settings > System > About.

Edited to add:  I just changed my email address myself.  It didn't 'take' the first time and I had to log in again and try a second time to get it to 'take'.

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boogernose
Level 18

Re: Old email

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Otherwise you can do a factory reset and start a new account.

https://my.roku.com/account

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Old email

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@Q2 

Thanks for the post.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Paul012
Level 7

Re: Old email

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Yes I did and everything is worked out thanks Danny