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JBrennan7
Level 7

No response from Roku Support regarding RMA

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My Roku Express stopped working and after contacting Roku Customer Support they agreed in July to replace the device. An RMA number was generated and a UK address given to return the device, which I promptly did. I recently enquired what’s happening regarding my replacement and to no response. The address they gave me was Exertis UK Limited in Lancashire and the package was tracked and signed for. Anyone experience this before? and how long did it take to receive your replacement from them?

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RokuDanny-R
Roku Employee
Roku Employee

Re: No response from Roku Support regarding RMA

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@JBrennan7 

Thanks for the post.

If you are already in touch with our Support team, we would recommend continuing to work with them regarding your issue as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: No response from Roku Support regarding RMA

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@JBrennan7 

Thanks for the post.

If you are already in touch with our Support team, we would recommend continuing to work with them regarding your issue as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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