My Roku Express stopped working and after contacting Roku Customer Support they agreed in July to replace the device. An RMA number was generated and a UK address given to return the device, which I promptly did. I recently enquired what’s happening regarding my replacement and to no response. The address they gave me was Exertis UK Limited in Lancashire and the package was tracked and signed for. Anyone experience this before? and how long did it take to receive your replacement from them?