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Bkch
Level 7

No response customer support

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over 2 weeks ago, contacted customer support and they authorized a replacement for a defective remote and said would arrive in 3-5 business days. Still have not received it and after 6 emails asking about it, still have not gotten a reply.whats up with them?

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RokuDanny-R
Roku Employee
Roku Employee

Re: No response customer support

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@Bkch 

Thanks for the post.

I would recommend reaching out to our Support team again to follow up regarding your inquiry as they would best be able to assist you regarding your issue.

If you have still not heard back from our Support team within 1-3 business days, please feel to send me a PM with your Roku account email address, and include the order/case number, along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: No response customer support

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@Bkch 

Thanks for the post.

I would recommend reaching out to our Support team again to follow up regarding your inquiry as they would best be able to assist you regarding your issue.

If you have still not heard back from our Support team within 1-3 business days, please feel to send me a PM with your Roku account email address, and include the order/case number, along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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