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Tristanm
Level 7

No refund for free trial

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I signed up for what I thought was going to be a free trial, of course on those you have to place your payment information so I didn’t think anything of it. Clicked to log in and instantly realized I was in fact not getting a free trial. Logged out and canceled within minutes. Immediately reached out and was pretty much told too bad so sad. I didn’t even stream or click through the app.  I just want my money back 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No refund

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@Tristanm 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: No refund

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@Tristanm 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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