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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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shmelvin
Level 7

No more live tech support?

Am I correct in understanding there is no more live phone or chat tech support? 816 272 8106 seems to be just a series of recording that disconnects after each message and the chat has completely disappeared. Plus "Contact Customer Support" is a series of articles with no contact for customer support. Is this the final FU to their customers?

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3 Replies
twiceover
Level 11

Re: No more live tech support?

Depends on the model.  If I put in Ultra as my device I definitely get a link for text chat.  Express I do not.  Probably because it's not worth supporting a Express and easier to send it back for replacement.
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shmelvin
Level 7

Re: No more live tech support?

I see no option anywhere to even put in your model?
https://support.roku.com/contactus
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Basil
Level 10

Re: No more live tech support?

"shmelvin" wrote:
I see no option anywhere to even put in your model?
https://support.roku.com/contactus

When you selected "Questions about setup or using my Roku" and clicked "Continue" what happened then?
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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