Am I correct in understanding there is no more live phone or chat tech support? 816 272 8106 seems to be just a series of recording that disconnects after each message and the chat has completely disappeared. Plus "Contact Customer Support" is a series of articles with no contact for customer support. Is this the final FU to their customers?
Depends on the model. If I put in Ultra as my device I definitely get a link for text chat. Express I do not. Probably because it's not worth supporting a Express and easier to send it back for replacement.