Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Re: No Shipping Information with Order

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While the package was en-route, it finally updated with a tracking number. Although it said shipped, it initially didn't provide the tracking number but it was later added.

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Level 7

Order timeframe

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Never again will I order directly from Roku. I ordered a week ago and maybe they will ship next week. Really a week to ship? I could have went to my local Walmart ( 2 miles away) and got the same product the same day in minutes, for same price or less. Very dissatisfied!!!
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Level 16

Re: Order timeframe

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I'm sure they made the time frame clear when you ordered.

If you were in a hurry I dont know why you didnt just go.

**bleep** retentiveness leads to premature balding.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

No information regarding when i will receive my order

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i put in an order for the Roku express on Nov.09, 2019 ,and even through it said the order was in stock the ship date has been changing every day since Nov. 11, 2019. Today is the 16th of November, and I am tired of not receiving any confirmation of my order being sent. At the point i would only like a refund

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Level 7

Customer support for orders... do you exist?!

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I placed an order 10 days ago.  It said 3-7 days to delivery.  Tracking link in the order page shown through te "support" pages only takes me back to the general "support" page.  The link for chat support on that same order page doesn't work.  So no way to tell if my order is actually shipped (as it says on the "support" page) or is in process (as it says when I link through my original order confirmation email).  And, no way to contact a living person by phone, chat or email as far as I can tell... except in this community.  Anyone here know how to actually find out if an order is coming, delayed, or something went wrong when getting two different status reads, a dead tracking link, and non-functioning order chat link?  

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Level 8

Re: Customer support for orders... do you exist?!

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It's a common issue with a lot of people on this message board. Basically, it's wait and see if it shows up in the mail. There's a roku employee who posts on here and asks to PM him with your order information and he does respond back but not with any useful information. Good luck
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Level 7

Re: Roku purchased, but item not shipped

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As with Many people, I had the same shipping issue. Funny thing tho, I FINALLY got an email Saturday 16th that said "your Roku has shipped!".. And guess what was in my mailbox that Exact same day! Yep! (I ordered on the 7th, rec'd on the 16th)
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Level 7

Re: No Shipping Information with Order

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I am having the same problem I came on here to cancel since it has been almost 10 days and no update the ship date keeps changing.  I could have already had a new device via Amazon......So much for going directly through Roku.  I want to cancel my order or an update.  

 

 

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Level 7

Re: I Need Customer Support!

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Roku why did you delete the phone number? Your knowledge center is terrible especially for a tech company when you click on Contact Customer Support the visitor is put in a end less loop of FAQ and same questions over and over.  Terrible customer service.

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Level 7

Re: No information regarding when i will receive my order

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I am having the same problem. Roku support said it would ship today. It didn’t I want a refund. Could have got it from amazon for a few dollars more and a lot less stress
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