Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Re: Roku order

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Look under order then "products" 

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Level 7

Re: No Shipping Information with Order

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I can't get through to anyone and I'm getting pissed. I paid for 1day delivery and this is the 3rd day and still no roku

 

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Roku Employee
Roku Employee

Re: No Shipping Information with Order

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@Clydek 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: No Shipping Information with Order

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I did receive the order, but the tracking number was never provided. I hope Roku can correct this for future orders.

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Level 7

Re: No Shipping Information with Order

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hi! i would like to know when i will my item i buy it in may 17 and i still have not received yet.please i need to k know my name is Darvin Sagastume, thanks.

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Roku Employee
Roku Employee

Re: No Shipping Information with Order

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@chapin1981 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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