My order shows it was shipped, but there is no tracking number provided.
Could you send me the tracking number in email?
Last week I requested the number but I still didn't have any feedback from your support team.
I am in the same boat!!! Ordered on 11/28/19 and today is 12/09/19! They charged my credit card for the product in the beginning. Every time I check my account, it says it is shipping that day, then the date keeps changing...
Great product, but the shipping department needs better management. I guess I could except the old standby excuse, that due to the holidays, shipping is slow. But **bleep**, you charged me for it already! That is just not right. Over 10 days and counting and no shipment...sure hope I see it before Christmas!
I really like your product, and I don't use any other streaming product. But I don't believe I will order from Roku directly ever again.
I did try to find a way to contact you, but your drop down menu for contact reasons does not allow for shipping issues. You might want to fix that. Here is my order number, in case anyone is interested...#Order 102148587.
Thanks for the update. Exact same experience here. Ordered on 12/2; never an email with shipment information, and every day i check this site which backs up expected ship date by a day. Very strange.
Why can't Roku just respond (honestly) to any of the several threads regarding this issue?
Thanks for the note. Apologies for any delays during your experience!
For any assistance with account or billing related inquiries, please contact our support team here: https://support.roku.com/contactus
If you have an existing case, please go ahead and reply to your existing case, or feel free to reach out again via phone.