Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Re: Order never shipped, Roku refuses to return email

Jump to solution
Highway thievery, will never buy anything from these thieves
Highlighted
Level 7

How long does Roku take to ship?

Jump to solution

I ordered on 12/1/19.  Order said estimated shipping date would be 12/2.  On 12/2, date was pushed back to 12/3. Every day, shipping date is pushed back one day.  Today, the estimated date is listed as today (12/6).

 

I have written Roku via the contact, no reply.  Horrible customer service.

Highlighted
Level 8

Re: No Shipping Information with Order

Jump to solution

Having the same issue - where can I see information about the shipping status?

Estimated ship date keeps on increasing one day at a time, be happy to get a better visibility into when the item I purchased would be delivered.

Thanks!

Yonatan

 

0 Kudos
Level 7

Re: Roku purchased, but item not shipped

Jump to solution

I am in the same boat. Ordered on Dec. 2nd 5 days of processing. Took the money only seconds to process.

0 Kudos
Highlighted
Level 8

Re: Roku purchased, but item not shipped

Jump to solution

@johnn2448 Smiley Happy

I've opened a support request here - https://support.roku.com/contactus

You may want to do the same

0 Kudos
Highlighted
Level 7

Re: Roku purchased, but item not shipped

Jump to solution
I received mine six days after I purchased it and my order never updated nor did I ever get tracking information. I hope you guys get your soon
0 Kudos
Highlighted
Level 7

Re: How long does Roku take to ship?

Jump to solution

Exactly the same here. Ordered on 12/1/19 and the estimated ship date keeps changing.

Highlighted
Level 7

Re: Order never shipped, Roku refuses to return email

Jump to solution

I'm in the same boat. Ordered on 12/1/19 and the estimated shipping date keeps changing. Order #102179567. If I would have known it would take this long to ship I would've bought it at a higher price at Walmart.

Highlighted
Level 7

Re: How long does Roku take to ship?

Jump to solution

Ordered 12/1 and shipping date still just keeps getting pushed back, ridiculous.

Highlighted
Level 7

Re: How long does Roku take to ship?

Jump to solution
Happened to me also still updating every day I ordered it on the 1st I emailed them about it but never heard back.