Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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marshamllow32
Level 7

No Roku account but had charges

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I have charges on my debit card that I did not make. I did not have a roku account when they were made. I just now set up an account so I can talk to you because you are not doing phone calls.

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Roku account but had charges

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@marshamllow32 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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makaiguy
Community Streaming Expert

Re: No Roku account but had charges

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If Roku didn't have your account information yet, how could they charge you anything? What was the charge described as on your statement or online account?

Dispute this charge with your bank. They should be able to provide you with more detailed information on who placed the charge and what it represents.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuDanny-R
Roku Employee
Roku Employee

Re: No Roku account but had charges

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@marshamllow32 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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