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speedracer12
Level 7

No Refund on remote order

I ordered a voice remote yesterday and Roku showed an error message so I placed order again and it went through. I check my email and see two orders for remotes and my card was charged twice. Well I called Roku 3 times being disconnected twice. When I finally spoke to customer representative I was transferred twice and told it was to late to cancel. This is 20 minutes after placing order. I went to my account to see my orders and it shows no orders placed. Today I checked again and still Roku shows no orders but credit card shows two charges from Roku. Anyone know who I need to contact?

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4 REPLIES 4\
DBDukes
Community Streaming Expert

Re: No Refund on remote order

@speedracer12 

Try the Roku Contact page and submit a billing issue explaining the Website issue caused a double order.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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speedracer12
Level 7

Re: No Refund on remote order

I did but Roku shows no orders, but customer service shows I ordered two? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Refund on remote order

@speedracer12

Thanks for the posts.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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speedracer12
Level 7

Re: No Refund on remote order

No one is going to resolve this issue since it couldn't have been resolved that day. I ordered one remote and was charged for two and if I check my order online it shows no purchases. 


@RokuDanny-R wrote:

@speedracer12

Thanks for the posts.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny


 

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