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No Access to Roku Channel after paying Subscription

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I subscribed you debited my account successfully but I cannot access the Roku Channel ?   Located Sydney Australia.

Regards

James

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Roku Employee
Roku Employee

Re: No Access to Roku Channel after paying Subscription

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@Northshorejames 

Thanks for the inquiry.

As @atc98092 mentioned, the Roku Channel is currently only available in Canada, the United Kingdom, and the United States. I'm actually very curious as to what you purchased, but am skeptical that it was actually The Roku Channel. If possible, can you please provide us with any screenshots of how/what your purchased.

In regards to the charges on your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 21

Re: No Access to Roku Channel after paying Subscription

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  1. There is no subscription required for The Roku Channel
  2. To the best of my knowledge, it's only available in the US and maybe Canada.
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Re: No Access to Roku Channel after paying Subscription

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Unfortunately Roku debited my Visa Card ..it is listed in my Account details so I guess my concerns are why it was debited in the first place and secondly how do I get a refund ? Also how can I get a list of services and the numbers associated to add those services  that are applicable to the Australian region. The Roku Channel was clearly displayed as being available ..you accepted my subscription and I paid for it now this.

So I just want a list of what is available in my region so this does not happen again.

James

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Level 21

Re: No Access to Roku Channel after paying Subscription

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Hopefully @RokuDanny-R can answer your questions and get you in touch with customer service. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: No Access to Roku Channel after paying Subscription

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@Northshorejames 

Thanks for the inquiry.

As @atc98092 mentioned, the Roku Channel is currently only available in Canada, the United Kingdom, and the United States. I'm actually very curious as to what you purchased, but am skeptical that it was actually The Roku Channel. If possible, can you please provide us with any screenshots of how/what your purchased.

In regards to the charges on your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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