Accounts, Billing, & Orders

[Northshorejames]

I subscribed you debited my account successfully but I cannot access the Roku Channel ?   Located Sydney Australia.

Regards

James

[atc98092]

1. There is no subscription required for The Roku Channel
2. To the best of my knowledge, it's only available in the US and maybe Canada.

[Northshorejames]

Unfortunately Roku debited my Visa Card ..it is listed in my Account details so I guess my concerns are why it was debited in the first place and secondly how do I get a refund ? Also how can I get a list of services and the numbers associated to add those services  that are applicable to the Australian region. The Roku Channel was clearly displayed as being available ..you accepted my subscription and I paid for it now this.

So I just want a list of what is available in my region so this does not happen again.

James

[atc98092]

Hopefully @RokuDanny-R can answer your questions and get you in touch with customer service. 

[RokuDanny-R · Accepted solution]

@Northshorejames 

Thanks for the inquiry.

As @atc98092 mentioned, the Roku Channel is currently only available in Canada, the United Kingdom, and the United States. I'm actually very curious as to what you purchased, but am skeptical that it was actually The Roku Channel. If possible, can you please provide us with any screenshots of how/what your purchased.

In regards to the charges on your account, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny