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Cyndi89
Level 7

Never received my device

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I purchased my Roku streaming stick and never received it, can't even call anyone to find out what happened to my device which Roku charged me on.  Now I have to call my bank and place a fraud claim because Roku stole my money.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Never received my device

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@Cyndi89 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Never received my device

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@Cyndi89 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Cyndi89
Level 7

Re: Never received my device

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There is NO link asking where is the streaming stick I purchased. I can't even talk to anyone about this situation because rhe company does not care to resolve the issues. I had to call my bank and report a theft on my account for an item I will never receive.

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