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Level 7

Never received my Roku

Hello
I ordered a roku ultra during black friday and I never received it. I see a tracking number but its a non-existent one. I contacted support but I never got a reply.

Please someone from support help

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10 Replies
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Roku Employee
Roku Employee

Re: Never received my Roku

@chrisk213 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Highlighted
Level 7

Re: Never received my Roku

The same thing has happened to me, but NONE of your support emails are working... .I got tracking says was delivered but it's not here. 

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Roku Employee
Roku Employee

Re: Never received my Roku

@arock1 

Thanks for the inquiry.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Never received my Roku

I asked you because SUPPORT ISN'T WORKING. It requests a serial number to submit a ticket. For the replacement page, it the form also won't work. So support page NOT WORKING. 

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Level 7

Never Received ROKU

So, I recieved a confirmation of delivery —but I don't have it. It was NOT in my mailbox, nor was it at my door when I arrived at my new apt. My mail had already been forwarded a week before, and the correct address was on the order. So, I try to submit the issue to support WHICH REQUIRES A SERIAL #. How can I provide a serial # when I never recieved the ROKU? So I try using community forum, where I find a similar issue —and 'Danny' the so called support guy obv doesn't even read my issue where I say this already that I couldn't get any contact form to submit because of the serial # issue. So here I paid $30 for no reason?!? So I have to reorder? I need the order replaced. They need to check with USPS for where this actually ended up. None of my 3 neighbors have it at all... So like don't you guys have insurance for these situations. Just today the mail carrier brought me some piece of mail from a neighbor down the street. I'm in a retirement community. Maybe the postman is past his prime. I don't know what the issue is but this is bugging me. I need my ROKU replaced and don't tell me to contact support. I have no serial #.

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Roku Employee
Roku Employee

Re: Never Received ROKU

@arock1 

Thanks for the update.

For order related issues, please reach out to our support team here: https://support.roku.com/contactus. They will be able further assist you.

Have you tried using the following: Questions about my account or billing > Other > Need more help > Email?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Highlighted
Level 7

Re: Never received my Roku

I’m still waiting to my package I already call FeDex but they say that I have to contact roku customer service but nobody can’t answer and also the email address is incorrect can somebody tell me something about it I really need my package ASAP 6468243320 call me

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Roku Employee
Roku Employee

Re: Never received my Roku

@Mahanuz12 

Thanks for the post.

For account and order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Highlighted
Level 7

Re: Never received my Roku

I don't see the option to complaint my case [personal information removed] I need solution to fin


@RokuDanny-R wrote:

@Mahanuz12 

Thanks for the post.

For account and order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny


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