Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Anonymous
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Need to reset password and email won't come thru.

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I am trying to cancel my Disney Plus account which I signed up for through my Roku account. What I thought was my Roku password is not working. When I click on the forgot password link, it says it sent me an email, however it has not come through and it is not in my Spam account either. I can't email customer service because it requires me to log into my account to do this.

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Roku Employee
Roku Employee

Re: Need to reset password and email won't come thru.

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@tlay 

Thanks for the post.

If you are unable to recover your email and password through the steps outlined in our Support page here: How do I access my Roku account if I forgot my email address or password?, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Need to reset password and email won't come thru.

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Hi,

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Need to reset password and email won't come thru.

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having the same issue - support links just put you in a loop to sign in or forgot password - probably need a human to fix

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Roku Employee
Roku Employee

Re: Need to reset password and email won't come thru.

Jump to solution

@tlay 

Thanks for the post.

If you are unable to recover your email and password through the steps outlined in our Support page here: How do I access my Roku account if I forgot my email address or password?, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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