Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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rmfrankk
Level 7

Need to Cancel a subscription from friend's Roku that has my Credit Card

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I purchased ESPN+ on my friend's Roku last month to watch 1 football game.  Now, I have no contact with that person, and I am being charged $5.99/month on my credit card.  ESPN states I need to cancel from the Roku account.  HELP!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need to Cancel a subscription from friend's Roku that has my Credit Card

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@rmfrankk 

Thanks for the inquiry.

If the Roku account is not under your name, you will be unable to access the account and remove your credit card. We would recommend contacting your credit card provider for further assistance with your charges.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need to Cancel a subscription from friend's Roku that has my Credit Card

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@rmfrankk 

Thanks for the inquiry.

If the Roku account is not under your name, you will be unable to access the account and remove your credit card. We would recommend contacting your credit card provider for further assistance with your charges.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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johnmil
Level 7

Re: Need to Cancel a subscription from friend's Roku that has my Credit Card

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Dear Danny 

My credit card FRAUD UNIT called to notify me of suspicious activity on my VISA DEBIT CARD. Apparently ROKU charged me $79.95 for a free FOBU TV subscription that was canceled 3 days prior to the expiration date. ROKU is being reported for FRAUD!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need to Cancel a subscription from friend's Roku that has my Credit Card

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@johnmil 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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LeotaB63
Level 7

Re: Need to Cancel a subscription from friend's Roku that has my Credit Card

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LeotaB63
Level 7

Re: Need to Cancel a subscription from friend's Roku that has my Credit Card

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I was charged 6.84 on my credit card please cancel from here on out. Thanks

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RokuMary-F
Roku Employee
Roku Employee

Re: Need to Cancel a subscription from friend's Roku that has my Credit Card

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Hi @LeotaB63,

Thanks for posting in the Roku Community!

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Please let us know if there's anything else we can help you with.
Kind regards,
Mary

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