Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Lawhree
Level 7

Need to Cancel - Customer has died

The customer has died - still taking money out of account - how do I cancel - do not know log in info or account info.  Only have ACH data from the bank account.  Please help.

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Need to Cancel - Customer has died

Hey @Lawhree

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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