Accounts, Billing, & Orders

[Daltons]

Can I get my money back if they took the money out today and I tried canceling and finally got it before it was to late

[Rlio]

I can’t find how to cancel a roku stick order... i find order but there is not a command to cancel order... ???

[RokuDanny-R]

@Rlio @Daltons 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with the email address used to place your order, along with the order number(s). I'll continue to assist you from there.

Thanks,
Danny

[Cdbsoya]

How do I cancel an order for ultra that I just placed

[CM777]

I can't believe it's  so hard to find a way to reach Roku's Customer Service. I need to cancel an order placed yesterday. Please help. Thank you

[RokuDanny-R]

Hi,

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please contact our support team directly here: https://support.roku.com/contactus

Thanks,
Danny

[CM777]

How do I send you a private message?