Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ohior0kuusers
Level 7

Need assistance with RMA

I've got a broken Roku Ultra that I'm trying to replace but when I reply to their email because my address is wrong I can't get a reply or get an RMA. Anyone know how to reach someone at Roku?

0 Kudos
5 Replies
Strega
Level 14

Re: How do you reach a human at Roku?

Can you fix your email address?  (I think you are saying your email client is configured to send the wrong address??)

0 Kudos
ohior0kuusers
Level 7

Re: How do you reach a human at Roku?

No, the mailing address Roku has on file is wrong. When I reply to Roku's email about updating my address so they will issue a RMA I can't get an email response about fixing my mailing address.

0 Kudos
Strega
Level 14

Re: How do you reach a human at Roku?

If that's the email address on your roku account, you should be able to log in and change that one. 

If they also have another email address for you, then I don't know about that one. (I've never used Roku as a direct retailer so I don't know if store accounts are the same or different from roku player accounts.)

0 Kudos
ohior0kuusers
Level 7

Re: How do you reach a human at Roku?

Is there a way to talk to a human at Roku? The serial number on my account has the first few numbers changed from what my actual serial number is. The website has a spot to type in a serial number not linked to my account, but it won't let you proceed once you pick that option. I was just looking for a way to talk to a human from Roku.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: How do you reach a human at Roku?

@ohior0kuusers

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos