Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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jameswm
Level 7

Need assistance, double billed

 
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3 Replies
jameswm
Level 7

Re: does anyone know of a phone number for ROKU?

does anyone know of a phone number for ROKU? I'd like to speak to a human being, ROKU has been double billing me for over (2) years based on my past statements, and conversations with my credit card company.

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Boz
Level 9

Re: does anyone know of a phone number for ROKU?

You could try [content removed]


@jameswm wrote:

does anyone know of a phone number for ROKU? I'd like to speak to a human being, ROKU has been double billing me for over (2) years based on my past statements, and conversations with my credit card company.


 

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Roku Employee
Roku Employee

Re: does anyone know of a phone number for ROKU?

[post moved to appropriate board and title updated to denote issue]

Hi,

Thanks for letting us know about the issue that you are experiencing. We will do our best to get you in touch with our Support team to help resolve any issues.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device(s) from Settings>System>About. I'll have a member of our Support team follow up to further assist you and try clearing things up.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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