Accounts, Billing, & Orders

[jameswm]

does anyone know of a phone number for ROKU? I'd like to speak to a human being, ROKU has been double billing me for over (2) years based on my past statements, and conversations with my credit card company.

[Boz]

You could try [content removed]

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@jameswm wrote:

does anyone know of a phone number for ROKU? I'd like to speak to a human being, ROKU has been double billing me for over (2) years based on my past statements, and conversations with my credit card company.

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[RokuDanny-R]

[post moved to appropriate board and title updated to denote issue]

Hi,

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

[Katie0684]

Double billed for NBADIGITAL for 119.99 on 10/23 an again on 10/28 for same service
I only have one link please resolve an issue 119.99 back to my CC

[RokuDanny-R]

@Katie0684 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny