Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Need a way to contact customer support

My issue cannot be helped through any of the support options on the customer support page, and I cannot find an email address to contact or any other method. I tried calling, but due to the situation, that service is not functional. Can someone point me in the right direction to contact customer support? Thank you in advance.

0 Kudos
2 Replies
Level 21

Re: Need a way to contact customer support

There is no email address, and at this time there's no phone support. Some users have had success using the chat function. You can send a private message to @RokuDanny-R , but overall this forum is not for that sort of support. Danny will do what he can, but there's limits to what he can do as well. His job is administering this forum. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
Roku Employee
Roku Employee

Re: Need a way to contact customer support

Hi @fetalmingers,


Thanks for the inquiry.


We apologize for the inconvenience. However it looks like our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 





0 Kudos