Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Yamileth1024
Level 7

Need a costumer services for bill question

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need a costumer services for bill question

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@stitch4455 

Thanks for the post.

As stated in my previous post, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Jazminj
Level 7

Roku charge

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My roku has charged me twice how do I get my money back 

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atc98092
Community Streaming Expert

Re: Roku charge

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Send a private message to @RokuDanny-R with more detail. What was the charge for, what were the charge dates, and what is the serial number of your Roku device?

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku charge

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@Yamileth1024 @Jazminj 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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wrc
Level 7

Re: Need a costumer services for bill question

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I am being billed and I need to cancel this subscription it does not tell me it is billing me then when I get on my bank it is being taken out of my account I need u to cancel these transaction please and let me know when u do with an email please 

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wrc
Level 7

Re: Need a costumer services for bill question

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Do u have a phone number I can call and talk to some one I cannot get this resolved  and I need to 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need a costumer services for bill question

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@wrc 

Thanks for the post.

As my previous states, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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stitch4455
Level 7

Re: Need a costumer services for bill question

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charged 499 from my acct i dont want roku channel never used it put 499 back in my acct

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need a costumer services for bill question

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@stitch4455 

Thanks for the post.

As stated in my previous post, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Flora
Level 7

Re: Need a costumer services for bill question

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I need a phone number  from you all asap 

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