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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Peaceseeker55
Level 7

Need PIN number from years ago! Can’t find customer service real person

Trying to add CBS all access but asks for Roku pin  number!  No,idea, I have the little box, old now, and pin number is nowhere in my email, or anyway to reset it! Frustrating! No one to help!  Can a Roku person please contact me!

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7 Replies
boogernose
Level 18

Re: Need PIN number from years ago! Can’t find customer service real person

Can you log into your Roku account?

https://my.roku.com/signin

PIN preference

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Need PIN number from years ago! Can’t find customer service real person

@Peaceseeker55 

Thanks for the inquiry.

As @boogernose mentioned, you can log into your Roku account and under PIN Preference, select the Update button.

For more information about recovering your PIN, visit our Support page here: How do I create or update the PIN for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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pwheeler
Level 7

Re: Need PIN number from years ago! Can’t find customer service real person

I do not have a pin number

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need PIN number from years ago! Can’t find customer service real person

@pwheeler 

Thanks for the post.

Can you please clarify the issue that you are experiencing so we can recommend the appropriate action to help resolve the issue?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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pwheeler
Level 7

Re: Need PIN number from years ago! Can’t find customer service real person

Need a new pin Number

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Pattersl68
Level 7

Re: Need PIN number from years ago! Can’t find customer service real person

I need help retrieving my pin for my initial set up. If I could get a phone number so I can speak to a tech that would be most helpful. [personal information removed]

RokuDanny-R
Roku Employee
Roku Employee

Re: Need PIN number from years ago! Can’t find customer service real person

@pwheeler @Pattersl68 

Thanks for the information.

For information about how to change your PIN for your Roku account, visit our Support page here: How do I create or update the PIN for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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