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Need PIN number from years ago! Can’t find customer service real person

Trying to add CBS all access but asks for Roku pin  number!  No,idea, I have the little box, old now, and pin number is nowhere in my email, or anyway to reset it! Frustrating! No one to help!  Can a Roku person please contact me!

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7 Replies
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Level 16

Re: Need PIN number from years ago! Can’t find customer service real person

Can you log into your Roku account?

https://my.roku.com/signin

PIN preference

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Roku Employee
Roku Employee

Re: Need PIN number from years ago! Can’t find customer service real person

@Peaceseeker55 

Thanks for the inquiry.

As @boogernose mentioned, you can log into your Roku account and under PIN Preference, select the Update button.

For more information about recovering your PIN, visit our Support page here: How do I create or update the PIN for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Need PIN number from years ago! Can’t find customer service real person

I do not have a pin number

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Roku Employee
Roku Employee

Re: Need PIN number from years ago! Can’t find customer service real person

@pwheeler 

Thanks for the post.

Can you please clarify the issue that you are experiencing so we can recommend the appropriate action to help resolve the issue?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Need PIN number from years ago! Can’t find customer service real person

Need a new pin Number

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Level 7

Re: Need PIN number from years ago! Can’t find customer service real person

I need help retrieving my pin for my initial set up. If I could get a phone number so I can speak to a tech that would be most helpful. [personal information removed]

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Roku Employee
Roku Employee

Re: Need PIN number from years ago! Can’t find customer service real person

@pwheeler @Pattersl68 

Thanks for the information.

For information about how to change your PIN for your Roku account, visit our Support page here: How do I create or update the PIN for my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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