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tannbreeden
Level 7

Need CUSTOMER SERVICE to cancel premium HallmarkNow channel

I am being billed twice per month for HallmarkNow.  Once from Hallmark which is expected and once from Roku.  I don't even watch the channel and want to cancel them both.  However, when I try to cancel the Roku charge it does not show up under the subscriptions tab.  I've tried to contact customer service but it keeps telling me to log in, which I do.  Then, after going through the process, it asks me to log in AGAIN!  It's just a giant loop.  It is so frustrating!  I want this CANCELLED IMMEDIATELY!!!  What do I have to do to get this taken care of short of canceling my debit card to cut off funds!?!??!

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3 Replies
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Roku Employee
Roku Employee

Re: Need CUSTOMER SERVICE to cancel premium HallmarkNow channel

@tannbreeden 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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tannbreeden
Level 7

Re: Need CUSTOMER SERVICE to cancel premium HallmarkNow channel

I have replied to your email with the information you requested.  I am unsure how to send a PM through this forum.

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Roku Employee
Roku Employee

Re: Need CUSTOMER SERVICE to cancel premium HallmarkNow channel

@tannbreeden 

Thanks for the inquiry.

For more information on how to send a private message, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
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