Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Tiger85
Level 7

NOW TV box powered by Roku, cant pair with account

I have a NOW TV box powered by Roku, I have lose the remote for it so I use the Robyte app on my phone.

I want to add WoW presents plus to the box, to do this I need to link the device to my Roku account, I have had the box for a couple of years, when I go to the section on my account to pair the account to the phone it ask for a code,  do not know how to get the box to display a code as it has been set up for a couple of years already and I do not recall a code at the time, is there a way that I can do this? Or will I need to by another Roku box and start from scratch?

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2 Replies
atc98092
Level 21

Re: NOW TV box powered by Roku, cant pair with account

You can't link a Now box to a Roku account. They are only designed to be used with the Now account, and nothing else. Can't change it. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Tim1023
Level 7

Re: NOW TV box powered by Roku, cant pair with account

Now if only Roku would offer the Ultimate in the UK...

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