When you do a factory reset, that takes the Roku back to factory settings. It must be set up as if it's a brand new player. When you do the setup, you link it to a user account. As long as you use his same user account, every channel currently installed will be added to the player. If you link it to a different user account, you get the channels that are attached to that user account. Once a Roku is set up on a user account, there's no way to change it to a different user without doing the factory reset and start over.
Dan
Roku Community Streaming Expert
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