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caschank
Level 7

My old email is not available and I do not remember my old password either

My old email is not available and I do not remember my old password either

ROKU SUPPORT NEEDED!!!!! I am having the same issue and recently came across this forum.

1. My old email is unavailable

2. I cannot remember my ROKU account password.  Going through the "forgot password" online process to have a temp sent to my old email, which I cannot access, is not an option.  

3. I tried calling the only customer service number I could find, only to get an automated message that no one is available due to the situation

Please advise.  I need to cancel my Showtime subscription paid through my ROKU account. 

This is incredibly frustrating.

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renojim
Community Streaming Expert

Re: My old email is not available and I do not remember my old password either

Use the webpage at https://support.roku.com/contactus to contact Roku.  When you get to the part where they ask you to log in or for your Roku account, use the same login you used for this "community" (not the email address you no longer have access to).

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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