Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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4837tv
Level 7

My old email is not available and I do not remember my old password either

My Email is no longer active so I can't change my password - I cant access my account without one or the other.

I need someone to help me get one or the other or both changed 

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10 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: My old email is not available and I do not remember my old password either

@4837tv 

Thanks for the inquiry.

Please send me a private message with your Roku account email address, and include the serial number of your Roku device from Settings>System>About. I'll be able to assist your further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SugarLand
Level 7

Re: My old email is not available and I do not remember my old password either

My old email that shows up on our Roku account is no longer valid.  When I use that email with our password, I get an ID/Password error, so I cannot log in.  Can someone from Customer Support please contact me.  Note I cannot log into my account to use your Private Messenger.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My old email is not available and I do not remember my old password either

@SugarLand 

I have responded to you through private message and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Becksterg
Level 7

Re: My old email is not available and I do not remember my old password either

Hi,

 

I am experiencing this same problem.  Can you help me?

 

Thanks,

 

Becky

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RokuDanny-R
Roku Employee
Roku Employee

Re: My old email is not available and I do not remember my old password either

@Becksterg 

Thanks for the inquiry.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jae1
Level 7

Re: My old email is not available and I do not remember my old password either

 Very confused!!!!!  I no longer have the email used to to set up account. I can’t even send an email because I can not open my account. No phone support. Bought a second Romulo and need assistance ASAP

jean. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: My old email is not available and I do not remember my old password either

@Jae1 

Thanks for the post.

As my previous post stated, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mstick
Level 7

Re: My old email is not available and I do not remember my old password either

ROKU SUPPORT NEEDED!!!!! I am having the same issue and recently came across this forum.

1. My old email is unavailable due to a job change

2. I cannot remember my ROKU account password.  Going through the "forgot password" online process to have a temp sent to my old email, which I cannot access, is not an option.  

3. I tried calling the only customer service number I could find, only to get an automated message that no one is available due to the situation

Please advise.  I need to cancel my Hulu subscription paid through my ROKU account.  This is incredibly frustrating.

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mstick
Level 7

Re: My old email is not available and I do not remember my old password either

I created a new account just to get answers to this question, and now I am in the position that I will have to merge two accounts or cancel one, because ROKU gives zero support unless you are logged in. 

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