Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Bartongirl
Level 7

My account

Hello ok so my house just recently burned down and i had a roku streaming stick that i no longer have. I lost everything in the fire, so i i wa my account and subscriptions all cancelled

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makaiguy
Community Streaming Expert

Re: My account

You should be able to cancel any subscriptions you obtained via Roku via your account at my.roku.com.
Any subscriptions obtained directly with the channel will have to be canceled directly with the channel.
You should be able to tell which is which by seeing who is charging your credit card for each subscription.
Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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