Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

My account

Hello ok so my house just recently burned down and i had a roku streaming stick that i no longer have. I lost everything in the fire, so i i wa my account and subscriptions all cancelled

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Level 19

Re: My account

You should be able to cancel any subscriptions you obtained via Roku via your account at
Any subscriptions obtained directly with the channel will have to be canceled directly with the channel.
You should be able to tell which is which by seeing who is charging your credit card for each subscription.
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