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Luz04
Level 7

My Roku tv is hacked or someone is control it

Someone is controlling my roku tv, I turn off the television and change the applications. restart the tv to factory mode and delete the wifi network, and even without connection someone uses the television for me, delete the account and remain the same, I don't know what to do. I think that someone near my house has a roku tv control and is using it and accidentally changes my tv, but my tv is supposed to be independent even if it is roku tv.

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makaiguy
Community Streaming Expert

Re: My Roku tv is hacked or someone is control it


@Luz04 wrote:

I think that someone near my house has a roku tv control and is using it and accidentally changes my tv, but my tv is supposed to be independent even if it is roku tv.


If a neighbor is accessing your Roku TV, then it would be through the Roku app on a mobile device which is connected to the same network as your TV.   If he has a "point anywhere" remote, it would have to first have been paired to your specific set, and also be within range.  Change the password on your network.

One other thing to check.  On your TV go to Settings > System > About.  The email address shown is the one associated with the Roku account to which the set is linked.  Is this your own email address or something different?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Luz04
Level 7

Re: My Roku tv is hacked or someone is control it

yes, it's my Roku account. Well, it's a new one that I had to create, because they used the previous one, I put this new one and so far they haven't used the TV, but I'll be on the lookout, I've already changed my Wi-Fi password. This morning they still used the tv with everything and changed the password.

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Luz04
Level 7

Re: My Roku tv is hacked or someone is control it

no i don't use any of that

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